Frequently Asked Questions

Your statutory rights allow you to return any product purchased online within 14 days. But we’re so confident you’ll love our products that we offer you 100 days to try them out. After this time, we are happy for you to return the product as long as it is not damaged in any way. For more information, visit our slightly dull, but informative, T&Cs page
We offer free delivery anywhere in mainland UK (even Ipswich) using DX, Tuffnells and Arrow XL. As long as you order before 2pm (GMT), you will receive your item the next working day.
Yes, if you prefer to schedule a delivery date other than our standard next working day, simply let us know via the online chat, after you have placed the order, how's that for service….
Yes, we offer Saturday delivery for an extra fee of £30.00. You can select this option at checkout.

Yes, because the driver requires a signature on delivery. And even though our mattresses arrive flat and air compressed, they are still a bit too big to fit through your letter box!

Our courier will leave a card if you are not in, so you can select another day for delivery, pick up your OTTY from your local depot, or ask the driver to leave the parcel in a safe location.

Glad you asked… The box we use to deliver OTTY mattresses is roughly 150 x 44 x 44cm, although this may vary slightly depending on the mattress size.
Mattresses of this quality usually retail for around £1000 – but we sell ours for just £449.99. That’s close to half the price! No you’re not dreaming, but even we have to pinch ourselves at times
On a scale of 1 to 10, we rate the OTTY at ‘just right’, so we’d give it a 7 for firmness.
Yes, it sure is! This is great news for everyone, but especially if you suffer from allergies or sensitive skin.
After unpacking, OTTY will take at least 4 hours to expand to usable size. We recommend placing it on your bed frame as soon as you unpack it and leaving it there until the evening. You can sleep on it as soon as 4 hours after unpacking, but to fully rise and fill out, it may take up to 48 hours.
Any solid frame will do. It doesn’t have to cost a fortune, but needs to offer even support for the entire mattress. Any slatted base, flat platform or a divan should be fine.
We are not promoting OTTY as an orthopaedic mattress. But it’s well-known that firmer mattresses offer better support for your spine and body by adjusting to the natural curvature of the spine and promoting healthier sleeping habits. We believe OTTY is just right for your back. In fact, many of our customers tell us it’s made them feel more flexible and eased their back pain.
Our mattresses are perfect for 2 people of up to 22 stone (139kg) each. Although three in a bed can be fun, we recommend that you subject the mattress to no more than 36 stone at a time.
If it all gets a bit messy or you spill hot chocolate everywhere, don’t worry! Our cover is easy to remove and wash. Simply unzip it all the way around and wash at a low temperature.
We don’t recommend using it upside down. This is because we designed the OTTY mattress so that you sleep with the Cool Blue Gel layer on top. We did this to maximise your comfort, disperse more heat and extend the product’s lifespan. However, we do recommend turning the mattress head to toe once a month for the first year to keep it in great condition for longer.
We guarantee our mattress will last up to 10 years. For more details about our warranty, visit our slightly dull, but informative, T&Cs page
Like anything new, the OTTY mattress may have a slight odour when first opened. After all it was tightly sealed in a plastic wrap before we delivered it! But don’t worry - this will disappear in a day or two. We recommend leaving the window open in the bedroom while the mattress is expanding for the first day or two, after which the smell should be gone. Some people love the smell and miss it when it goes
That’s a good question. We do have a fantastic product and it is cheaper than those sold by our competitors. We put this down to our business ethos: to provide the best quality mattress to as many people as possible. We search high and low to find the best materials and the best suppliers, at the most affordable prices, without sacrificing quality. We also cut out the middle man and sell directly to you, which saves roughly 50% on normal high-street prices. We also try and keep our overheads low to give you the best-possible deal.
Yes you deserve it.