Your statutory rights allow you to return any product purchased online within 14 days. But we’re so confident you’ll love our products that we offer you 100 days to try them out. After this time, we are happy for you to return the product as long as it is not damaged in any way. For more information, visit our slightly dull, but informative, T&Cs page
After unpacking, OTTY will take at least 4 hours to expand to usable size. We recommend placing it on your bed frame as soon as you unpack it and leaving it there until the evening. You can sleep on it as soon as 4 hours after unpacking, but to fully rise and fill out, it may take up to 48 hours.
We are not promoting OTTY as an orthopaedic mattress. But it’s well-known that firmer mattresses offer better support for your spine and body by adjusting to the natural curvature of the spine and promoting healthier sleeping habits. We believe OTTY is just right for your back. In fact, many of our customers tell us it’s made them feel more flexible and eased their back pain.
We don’t recommend using it upside down. This is because we designed the OTTY mattress so that you sleep with the Cool Blue Gel layer on top. We did this to maximise your comfort, disperse more heat and extend the product’s lifespan. However, we do recommend turning the mattress head to toe once a month for the first year to keep it in great condition for longer.
Like anything new, the OTTY mattress may have a slight odour when first opened. After all it was tightly sealed in a plastic wrap before we delivered it! But don’t worry - this will disappear in a day or two.
We recommend leaving the window open in the bedroom while the mattress is expanding for the first day or two, after which the smell should be gone. Some people love the smell and miss it when it goes
That’s a good question. We do have a fantastic product and it is cheaper than those sold by our competitors. We put this down to our business ethos: to provide the best quality mattress to as many people as possible.
We search high and low to find the best materials and the best suppliers, at the most affordable prices, without sacrificing quality. We also cut out the middle man and sell directly to you, which saves roughly 50% on normal high-street prices. We also try and keep our overheads low to give you the best-possible deal.